Item delivery and confirmation

Delivery Responsibility

Odealo is not a direct party to transactions. Delivery of goods and services is conducted directly between Buyer and Seller according to the offer description.

Buyers are responsible for carefully reviewing delivery details, including character names, account names, and server selection. Incorrect information may result in irreversible delivery errors.

Order Confirmation

After successful delivery, the Buyer must confirm completion of the transaction.

Order confirmation is final and irrevocable. Once confirmed, the payment (Credits) is permanently released to the Seller.

A confirmed order is treated as proof of successful delivery for the purpose of internal dispute resolution and potential payment disputes, including bank chargebacks.

Seller Shipment Confirmation

If the Seller confirms shipment, the Buyer has a limited period to either confirm delivery or open a dispute.

If no action is taken within that period, the system will automatically complete the transaction and release the payment to the Seller.

Opening a Dispute

If goods or services are not delivered as described, the Buyer may open a dispute within the allowed time window.

During a dispute, both parties may be asked to provide evidence such as screenshots, logs, or delivery proof.

Failure to open a dispute within the designated timeframe results in an automatic transaction completion.

Transaction Expiration

Transactions have a maximum lifetime within the Odealo system. If no action is taken within the allowed timeframe, the order may expire automatically.

In such cases, any locked Credits are refunded to the Buyer.